Last Updated: December 2025
This Delivery Policy explains how alchemytailored (“AT,” “we,” “us,” or “our”) handles production timelines, shipping procedures, delivery expectations, and related responsibilities.
Our products are 100% custom-made, requiring communication between our designers and customers. Because all items are made to order, delivery timelines can vary.
If you have questions, you may contact us at Jansonzhang@gmail.com or via our Contact Page:
https://alchemytailored.com/contact-us/ (URL shown in parentheses)
All AT products are custom-designed, not pre-made or kept in stock. The delivery timeline depends on several factors:
Production begins only after all design elements have been confirmed.
Orders are processed based on the order queue.
The earlier you place the order, the earlier we can begin production.
Because every product is tailored uniquely, production times may vary. Typical production ranges:
You will receive updates when:
AT partners with trusted international couriers to deliver your custom products. Common carriers include:
We choose the most efficient shipping option based on your location and order details.
Shipping costs are not included in product pricing unless otherwise specified.
Final shipping fees depend on:
Shipping fees are displayed at checkout or provided during order communication.
Typical delivery windows after dispatch are:
Delivery times may be affected by customs clearance, carrier delays, peak seasons, or remote-area restrictions.
International shipments may be subject to:
These charges are not included in your order total and must be paid by the customer.
AT is not responsible for delays resulting from customs procedures.
Once your order ships, you will receive:
Please allow up to 24–48 hours for tracking information to update after dispatch.
Customers must provide accurate and complete shipping information.
AT is not responsible for:
If an address change is needed, please notify us before your order ships.
We work hard to meet estimated timelines, but delays may occur due to:
While we assist in communication with carriers, these situations are outside our direct control.
If your package is lost or arrives damaged:
We will assist in filing a carrier investigation.
Once the investigation is complete, we will provide a solution based on carrier records.
If an item arrives damaged, please contact us within 48 hours with:
Because all items are custom-made, resolutions may vary depending on the damage type.
Due to the custom and personalized nature of all AT products:
We encourage customers to review all design details carefully before confirming.
For any delivery-related questions, contact us anytime:
Email: Jansonzhang@gmail.com
Contact Page: https://alchemytailored.com/contact-us/ (URL shown in parentheses)