Last Updated: December 2025

1. Overview

Welcome to alchemytailored (“AT,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website https://alchemytailored.com/ (website URL shown in parentheses) and the purchase of our products and services.
By accessing our website, making a purchase, or engaging with our services, you agree to abide by all terms set forth here. If you do not agree, please stop using the site immediately.

2. Business Identity

alchemytailored (AT) is a business that provides fully custom, made-to-order products. Every item we produce is tailored specifically for each customer through direct communication and consultation.

3. Eligibility

To use this website, you must:

• Be at least 18 years old
• Have the legal authority to enter into binding agreements
• Use our website only for lawful purposes

Our website does not offer account registration and does not allow user-generated uploads (text or images).

4. Use of Our Website

You agree not to:

• Interfere with the security or functionality of the website
• Attempt to access areas of the website not intended for public use
• Use the site to engage in fraudulent, unlawful, or harmful activity
• Copy or extract website content for commercial use without permission

We reserve the right to modify or discontinue any part of the website without notice.

5. Products and Services

AT specializes in fully customized products that require designer–customer communication. Please note:

• Our products are not pre-made or stocked.
• All items are designed uniquely according to customer requirements.
• Production begins only after design confirmation.
• Delivery times vary based on design complexity and order schedule.
• Earlier orders receive earlier production priority.

We reserve the right to modify product offerings, pricing, and availability at any time.

6. Custom Orders and Accuracy of Information

When placing an order, you are responsible for:

• Providing accurate design details
• Reviewing mock-ups or descriptions
• Confirming all customization requirements before production
• Ensuring all information submitted for the order is correct

Any inaccuracies may affect delivery time, production outcomes, or feasibility.

7. Pricing and Payments

Prices shown on our website may change without notice.
Payment must be completed before production begins.

We may use third-party payment processors to securely process payments. We do not store your payment card information. You agree to comply with the payment processor’s terms when completing a purchase.

8. Refunds, Returns, and Exchanges

Because all AT products are custom-made, the following conditions apply:

• All sales are final.
• We do not accept returns or exchanges.
• Refunds are only available in exceptional cases such as order cancellation before design approval or if we are unable to complete your order.
• Once production begins, refunds cannot be issued for any reason.

We encourage you to review all customization details carefully before approving a design.

9. Shipping and Delivery

Shipping timelines depend on:

• Design confirmation
• Production schedule
• Destination location

We are not responsible for delays caused by:

• Customs processing
• Courier issues
• Incorrect delivery information provided by the customer

Shipping fees and logistics may vary based on region and order size.

10. Promotions, Discounts, and Giveaways

We may offer promotional activities, discount events, giveaways, or special campaigns. Participation may require submitting certain personal information.
These events follow additional rules, which will be provided when applicable.

We reserve the right to modify, suspend, or cancel any promotional activity at any time.

11. Prohibited Conduct

You agree not to:

• Violate any applicable laws
• Attempt to compromise website security
• Interfere with website performance
• Use automated tools (scrapers, bots, crawlers) without authorization
• Misrepresent your identity during communication or purchase
• Engage in fraudulent chargebacks

If such conduct occurs, AT may refuse service or pursue appropriate action.

12. Intellectual Property

All content on this website—including text, layouts, graphics, and product content—is owned or licensed by us.
Copying, redistributing, or republishing any content without permission is prohibited.

13. Third-Party Services

Our website may contain links to third-party tools or external sites. You acknowledge that:

• We do not control those third-party services
• We are not responsible for their performance, content, or policies
• You use them at your own risk

If a link appears, the website address will be shown in parentheses.

14. Privacy

Your use of our website is also governed by our Privacy Policy.
You can review it at: https://alchemytailored.com/privacy-policy/ (URL shown in parentheses).
If you have questions, contact us at Jansonzhang@gmail.com.

15. Limitation of Liability

To the fullest extent permitted by law:

• AT is not liable for indirect, incidental, or consequential damages
• AT is not responsible for errors caused by inaccurate customer-provided information
• AT is not liable for delays beyond our control (shipping carriers, customs, etc.)

Your use of the website is at your own risk.

16. Indemnification

You agree to indemnify and hold AT harmless from any claims, liabilities, damages, losses, or expenses arising from:

• Your misuse of our website
• Your violation of any Terms
• Your breach of any applicable laws

17. Changes to These Terms

We may update or modify these Terms at any time. Changes are effective immediately upon posting. Your continued use of the website means you accept the updated Terms.

18. Contact Information

If you have questions about these Terms, you can contact us at:

Email: Jansonzhang@gmail.com
Contact Page: https://alchemytailored.com/contact-us/ (URL shown in parentheses)